Pooch Purrfect

Physical abuse/rough handling of dogs during grooming

“I watched him hit it in the face with the blade of the clippers and smack it and yell at it”

Dog injured during grooming (bruising, cuts, bleeding)

“one of my dogs had multiple bruise marks on his neck after his grooming”

Dog fell off grooming table

“she ended up falling off the table and was left hanging there from her leash”

Staff member screamed at dogs in boarding area

“She yelled 'you've been driving me crazy all day' and then screamed in an intimidating way 3x 'do it again'”

Unsanitary odor (urine smell)

“the place smells awful like old urine and unsanitary awful”

Grooming results not as requested (too short, wrong style)(12 mentions)

“they would cut his hair very low and would and shave his face”

Rushed/incomplete grooming service(5 mentions)

“they basically threw him back up onto the table and speedily clipped it”

Matting issues leading to shorter cuts than expected(6 mentions)

“my dog was matted...they shaved him all the way down”

Injuries during grooming not communicated to owner(4 mentions)

“NO ONE TOLD ME ANYTHING and when I contacted them about it”

Poor communication about services/expectations(3 mentions)

“they were surprised that I wanted him to get a haircut and a bath”