Prestige Pet Resort & Spa

Dog injured during grooming - cut on neck with blood, hidden by bow

“When we got him home I noticed a big place on the side of his neck that was very rough. After removing the very girly bow on his neck I saw a large blood spot & what looked like wide shaved area.”

Cat returned in urine-soaked crate

“Bringing me my cat in her crate which was soaked in urine”

Wrong pet brought to owner at pickup

“Bringing me the wrong dog for pickup”

Dog contracted kennel cough after boarding

“Our dog came back with kennel cough”

Poor phone responsiveness and no return calls(3 mentions)

“We also 2 left messages and didn't receive a return call. This is worrisome for us so we will be looking for another boarding facility.”

Grooming quality issues - choppy cuts(3 mentions)

“The groom I recieved was very choppy. The guy said he won all these awards and I figured I'd try it.”

Staff rudeness and poor customer service(3 mentions)

“the person who take care my dogs was very rude to me. She said 'if u cannot wait for 5 hours, it's not the place for you.'”

Lack of communication during boarding(2 mentions)

“I tried to contact the phone number on Saturday and Sunday, but no one answered the phone.”

Bedding/cleanliness issues(2 mentions)

“Staff removed the bed, placed her on a towel or something like that for the reminder of the stay and did not wash nor removed the lining covers for days”