Preston Country Club For Pets

Dogs contracting serious illness (pneumonia) while boarding requiring expensive vet treatment

“Our dog came home sick after boarding, ended up with pneumonia and in puppy ICU. It cost us over $12,500 to save our dogs life.”

Dogs returning severely underweight/neglected after stays

“He looked like death.. bones was sticking out of every part of his body.. it's like they starved my dog and said nothing to me.”

Unsanitary cage conditions causing pets to sit in urine

“Her entire cage was horrendously dirty and poor condition... She was clearly spending a majority of time in her cage to the point she was sitting and laying in her own pee.”

Dogs not given promised outdoor runs, kept in small cages entire stay

“They told me they were going to keep my dog in a kennel with an outdoor run... he was locked in a small cage when I picked him up.”

Breed discrimination policy (banned pit bulls)

“What kind of dog boarding place doesn't allow Bully Breeds?”

Kennel cough/illness contracted at facility(6 mentions)

“My dog got kennel cough right after I picked him from here. It cost me a $170 emergency vet bill.”

Poor phone customer service/rudeness(5 mentions)

“The person that answers the phone sounded flat and unfriendly... He left zero room in the conversation.”

Breed restrictions/pit bull ban(5 mentions)

“They don't allow pit bulls in their facility, and my request to board was turned down.”

Disorganization/lack of communication about reservations(2 mentions)

“I just got a bad vibe and the feeling this place is very disorganized and not up to date with using technology.”