pupculture FiDi

Grooming caused bacterial/fungal infections requiring vet treatment

“After grooming, my dog has gotten two bacterial and fungal infections on separate occasions with different groomers. This has been thousands of dollars in vet bills”

Dog injured during grooming (ear cut)

“my mini schnauzer was cut on his ear and given a terrible haircut”

Wrong dog given to owner at pickup

“I was given the wrong dog upon pick up”

Aggressive dogs not properly managed on walks

“One of them had the other day 2 aggressive dogs with her and another 2 dogs that seemed well behaved. The two aggressive dogs were barking badly at my dog”

Grooming inconsistency(3 mentions)

“they lost their best groomers and the place has gone downhill fast”

Communication issues(2 mentions)

“there is very little communication with the owners”

Assessment process too long/restrictive

“they mentioned a large portion of that would be spent in a kennel to see how she does in that kind of environment. Typical assessments run 2-4hrs maximum”

Staff experience with certain breeds

“the staff admitted they lacked experience with German Shepherd puppies”