pupculture SoHo

Dog injured during grooming - cuts to paw and backside, dog unable to walk for two days

“Last week my dog went for a groom. She came back with cuts to her paw and backside. She was in such discomfort she didn't walk for two days.”

Dog returned with severe grooming errors - shaved completely, ignoring owner requests

“The groomer ignored my request and photo I showed her... she decided to shave EVERYTHING including his ears and tail. My dog was instead completely shaved all the way down.”

Facility cleanliness issues under new ownership - smelled like septic tank

“The place has been taken over by new owners and is FILTHY! It smelled like a septic tank is leaking.”

Dog walking service failures - dog repeatedly got sick from eating street debris

“They have routinely let my dog eat things off the street leading her to be repeatedly ill including middle of the night emergencies and expensive vet visits.”

Manager disrespectful to employees witnessed by customer

“She spoke to her employees as if they're children, comments such as 'are you even paying attention or what?'”

Price increases and extra fees(5 mentions)

“Prices have increased 40% since 2022. It use to be about $100 and today I paid $145, excluding the tip... they are charging $8.50 to use their shampoo.”

New management changes/loss of familiar staff(4 mentions)

“Seems like they're under new management. No familiar faces at the daycare anymore, the place is run like a factory.”

Grooming not matching requests(3 mentions)

“The 3 new people I have had have consistently cut my dog in his private areas... are not able to do the haircut i request such as a rounded face.”