pupculture Tribeca

Dog given to wrong owner - near kidnapping scenario due to dog/leash mix-up with no verification system in place

“After being groomed, my dog was given to the wrong owner with another dog's leash and collar who was about to leave and take him home. I was then provided the other owner's dog to take home.”

Dog not fed during daycare despite specific instructions, staff lied about feeding times

“Asked for my puppy to be fed at lunchtime - arrived to pick him up at 4:45pm to see them feeding him..... they LIED saying he was fed earlier, when I could see him eating through the glass.....”

Pickup service failed - customer waited 2+ hours with no communication

“During his first scheduled pickup, they never showed up and I had to call 2 hours later inquiring as to why or if they were coming.”

Grooming too short/not as requested(2 mentions)

“The haircut my dog got was absolutely horrible and way too short. I showed the groomer a photograph of what I wanted and she recommended we go a little shorter for the summer but she completely shaved him.”

Assessment day issues/communication breakdown

“My dog (a French Bulldog) was growing at another dog (Golden Retriever) and tried to bite the dog, as a result he 'failed the assessment.' I asked to see camera footage... they refused. I was told the Manager would call tomorrow. Of course I haven't heard back.”