New York facilities
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pupculture West 57th

645 W 57th St, New York, NY 10019

4.8
169 Google reviews
Staff overnightSmall dog areaMedication adminGroomingOvernight potty breaksOnline booking

Overview

PupCulture West 57th is a premium dog care facility on New York's Upper West Side offering daycare, overnight boarding, grooming, and dog walking services. The facility requires a temperament assessment (Meet & Greet) before services, groups dogs by size and temperament, and provides photo updates to owners. Membership is available at $12.50/month or $135/year for discounted rates on daycare, boarding, and walking.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Canine parvovirus, Infectious hepatitis, Canine distemper, Bordetella

Policies & Details

Hours & Billing

Checkout time:11AM
Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:$50 cancellation fee if cancelled within 24 hours
Deposit required — 25% down deposit for non-members

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Temperament test fee:$51-$61

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% sibling discount for 2 pups, 15% for 3 pups

What Reviews Say

169 reviews analyzed

Pupculture West 57th is highly regarded for its daycare and boarding services, with numerous owners reporting that their dogs are eager to enter the facility. The staff, particularly Quan, receives high praise for being attentive and providing frequent photo updates that offer peace of mind. While grooming is generally well-received, there are significant polarized experiences, including high-severity complaints regarding the shaving of double-coated breeds.

Dog happiness
5.0
Cleanliness
5.0
Communication
4.9
Staff
4.8
Drop-off / pickup
4.8
Facility
4.7
Value
4.5
Safety
4.2

People love

Photo/Video Updates(18)Dog Enthusiasm(15)Staff Care(12)

Staff shoutouts

Quan(11 mentions)Fabia(5 mentions)Ashley(5 mentions)Jannett(3 mentions)Dani(2 mentions)

Worth noting

Shaving double-coated breeds without consent

“Without my consent, they decided to SHAVE my Australian shepherd. A breed that cannot be shaved because they need their coat to protect them from the sun.”

Grooming quality (under-cutting)(4 mentions)

“Instead, it looks like she got a gentle pat with scissors and sent on her way. I specifically asked for a real trim... Now she’s fluffier than ever.”

Management/Customer Service(2 mentions)

“The company is run by very inexperienced and immature managers. They’re unusually cruel to clients.”

Owner replies to 45% of reviewswarm tone24 repeat customers

Top Rated

4.8 stars from 169+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 169 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities6 of 14
Reviews169
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Boarding

$88–$92.5/night

Daycare

$39–$61/day

Contact

Visit Website+1 551-229-9533Get directions to 645 W 57th St, New York, NY 10019

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