Puppy Playground

Grooming service not completed - dog dropped off for grooming came back unchanged

“I brought my dog in for a grooming appointment, but when I arrived to pick him up, he looked the same as when I dropped him off. I noticed this after paying, of course. He was not groomed.”

Dog returned sick after boarding stay

“I believe my puppy had an upset stomach during her boarding stay at the Rockville center, and by the time I picked her up she smelled terrible, her voice was gone, and she was sick for about a week later.”

Dog got minor injury (blister on paw) during evaluation

“I also appreciate that they were open and honest when she over exerted herself and got a small blister on her paw (it wasn't a bother to her at all, but I love that they still wanted to be sure I knew!).”

Communication issues - difficulty getting questions answered(2 mentions)

“I have found that it is becoming more difficult to get questions answered.”

Price increases without notification

“They also have just bumped the prices of the daycare so they are now just as expensive as the other daycares in the surrounding area. They also did not inform me when I took my dog in about the price change.”

5 MPH speed limit rule perceived as restrictive

“They told us he had an issue with running faster than 5mph. They have a rule that dogs can't run faster than 5mph. That's the most ridiculous rules I've ever heard of.”