Pup's Day Out
2412 Atlantic Ave, Raleigh, NC 27604
Overview
Pup's Day Out is a locally owned dog daycare, boarding, and grooming facility in Raleigh NC established in 2012 by Kyle Kirkpatrick, Nick Lasky, and Ray Dauley. They offer daycare, boarding, and grooming services with a mandatory temperament test required before first attendance. All dogs must be current on Rabies, Distemper/Parvo, and Bordetella vaccinations and spayed/neutered after 6 months of age.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Care & Play
Requirements
Extras
What Reviews Say
94 reviews analyzedPup's Day Out is overwhelmingly beloved by customers with 82 of 94 reviews giving 5 stars. The facility excels at creating happy, tired dogs who love attending, with staff frequently praised as friendly and caring. The no-crate policy and reasonable pricing are standout features. However, there are significant red flags including grooming injuries (bloody paws, infected sores), a kennel cough contraction, a dog attack incident, and flea findings. Communication gaps around dog behavior issues and lack of owner responsiveness to complaints are notable weaknesses. The negative reviews (12 total) represent serious concerns about safety and service quality that warrant attention.
People love
Staff shoutouts
Worth noting
Dog injured during grooming - bloody paws between paw pads
“I discovered that both dogs had raw and bloody skin in between their pads and all over both feet.”
Dog contracted kennel cough at facility
“she contracted Kennel cough while there.”
Dog attacked by another dog at daycare
“They told me that my dog had been attacked unprovoked, and my dog grabbed that dog and shook it.”
Flea infestation
“we found a flea on him”
Grooming injury - cut on dog's head not communicated
“I noticed she had fleas. As I started combing her, I found a cut on her head.”
Poor communication about dog behavior issues(2 mentions)
“We had no idea this was an ongoing issue, despite the front person saying they had communicated this.”
Lack of updates during boarding
“They didnt give us a tour of the facility or give us any updates or feedback about how she did during or when we picked her up.”
Owner not responding to complaints
“I emailed Pup's Day Out personally before posting this review to let them know about the services received and I guess hoped they would make it right however they didn't bother to respond.”
Dog dismissed without warning
“I went to pick him up one day and was told he would not be able to come back because he was humping other dogs.”
At a Glance
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