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PUPS Pet Club

Name: PUPS Pet Club
Address: 302 Livingston St, Brooklyn, NY 11217, Brooklyn, NY, 11217.0, US
Telephone: +1 646-216-8780
Rating: 4.9

302 Livingston St, Brooklyn, NY 11217

4.9

94 Google reviews

Live webcamStaff overnightAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

PUPS Pet Club DoBro is a luxury dog daycare and boarding facility in Downtown Brooklyn offering daycare, puppy playcare, grooming, training, overnight boarding, pet sitting, and dog walking services. The 2550 sq ft climate-controlled facility features live webcams, indoor grass areas, no weight limits, and separate play areas by size and temperament. Rates range from $49-64/day for daycare and $91-99/night for boarding, with premium membership available for $299/year.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies5+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies

Policies & Details

Hours & Billing

Drop-off hours:7am-7pm

Checkout time:12pm

Late pick-up fee:$25 if pickup after 12pm on checkout day

Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice

Cancellation penalty:$45 deposit forfeited for grooming cancellations with less than 48 hours notice

Deposit required — 2 nights non-refundable for major holidays

Holiday surcharge — $100/night

Care & Play

Group play

Solo play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — 20% off additional packages for additional dog in same family

Senior dog accommodations

What Reviews Say

81 reviews analyzed

PUPS Pet Club receives overwhelmingly positive reviews (95% are 5-star) with exceptional staff praise for Mika, Marisol, Evan, and Jeanette. Customers consistently highlight the loving care, daily report cards, camera access, and clean facility. However, there is one severe 1-star review detailing a dog consuming feces, staff neglect, and an unfulfilled refund promise - a significant red flag. Two 3-star reviews cite concerns about enrichment activities and lack of outdoor space. The majority of customers are repeat clients who have been coming for months or years, indicating strong loyalty despite the isolated serious complaints.

Staff

5.0

Dog happiness

4.9

Communication

4.9

Cleanliness

4.8

Value

4.3

Facility

4.2

Drop-off / pickup

4.2

Safety

3.8

People love

Staff kindness and attentiveness(65)Dog loves attending/excited to visit(55)Daily report cards and updates(18)Clean and well-maintained facility(12)Camera access for monitoring(10)Excellent grooming services(15)

Staff shoutouts

Mika(28 mentions)Marisol(24 mentions)Evan(14 mentions)Jeanette(13 mentions)Keith(2 mentions)Nicole(2 mentions)Arianna(2 mentions)MichaelNathan

Worth noting

Dog consumed feces from other dogs twice in one day - severe health/safety hazard

“she regularly eats feces from other dogs including twice that same day!”

Staff not attending to animals - neglect concerns

“The staff does not attend any of the animals in their care”

Unfulfilled refund promise - billing dispute

“the staff & manager, Mika, promised us a refund for our package (which we never received after many ignored emails & calls)”

Staff did not feed dog when explicitly requested

“even after I told them to feed her, staff did not feed her”

No outdoor play space - dogs in same area they walk in

“they have no outdoor or play space so dogs go in same area they walk in”

Lack of enrichment activities

“the enrichment is just a tv, music, and a few minutes of bubbles”

Insufficient outdoor space

“they have no outdoor or play space so dogs go in same area they walk in”

Dog not fed when requested

“even after I told them to feed her, staff did not feed her”

Dog came home hungry and distressed

“My dog was starving all day and when I got her she was whining and crying because of hunger”

Owner replies to 53% of reviewsprofessional tone48 repeat customers

Top Rated

4.9 stars from 94+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 94 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.5/ 5

Amenities8 of 14

Reviews94

Repeat customersNumber of reviews that mention returning or being a regular customer.48

Min puppy age

5 months

Pricing

Boarding

$91–$99/night

Daycare

$49–$64/day

Contact

Visit Website +1 646-216-8780 302 Livingston St, Brooklyn, NY 11217

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