Brooklyn facilities
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PUPS Pet Club

89 Kent Ave, Brooklyn, NY 11249

4.8
71 Google reviews
Live webcamAccepts puppiesMedication adminGroomingTrainingClimate controlled

Overview

PUPS Pet Club is a premium dog care facility in Williamsburg, Brooklyn offering overnight boarding, daycare, grooming, training, pet sitting, and dog walking services. The facility features 2550 sq ft of climate-controlled space with live webcams, indoor grass areas, and no weight limit. Daycare starts at $49/day for premium members and overnight boarding at $91/night, with a $299/year premium membership option that provides webcam access and discounts.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies5+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation penalty:2 night non-refundable deposit required for major holidays
Deposit required — 2 nights for major holidays
Holiday surcharge — $100

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required by 8 months

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 20% off additional packages for additional dog in same family

What Reviews Say

71 reviews analyzed

PUPS Pet Club enjoys overwhelmingly positive reviews with a near-perfect average rating. The facility excels in dog happiness (dogs eagerly run to enter), staff friendliness (especially groomer Anne and trainer Ray), and communication (daily report cards, cameras). However, there are serious red flags including 3 one-star reviews detailing grooming injuries (nicks, infections), boarding neglect (dog forgotten overnight), and refund issues. These isolated but severe incidents represent a small fraction of 71 reviews but warrant attention. The majority of customers are repeat visitors who praise the clean facility, caring staff, and effective training services.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Communication
4.7
Drop-off / pickup
4.7
Facility
4.6
Safety
4.5
Value
3.5

People love

Anne (groomer) - exceptional skill with anxious dogs(15)Ray (trainer) - excellent training results(7)Dog excitement and happiness at daycare(12)Daily report cards and communication(5)Clean facility(8)Staff kindness and caring attitude(10)

Staff shoutouts

Anne(18 mentions)Ray(7 mentions)Marissa(3 mentions)Adrian(2 mentions)LydiaMarisolMikaJeannetteGuyLauren

Worth noting

Dog nicked/cut during grooming without owner notification

“my dog was nicked. Please see photo. At least the groomer could have given me the basic courtesy of letting me know”

Dog neglected during boarding - not taken out for relief walks, no bed/blanket provided, forgotten overnight

“At 2:00 PM she had not been taken on her relief walk...She has been pacing and howling all night, the facility forgot about her, doesn't care about dogs”

Razor burn and infection requiring vet visits after grooming

“our dog was left with razor burn and ultimately an infection, which led to days of discomfort and vet visits to remedy”

Refund not received after promised

“Luis is ghosting my emails and I haven't received a refund”

Grooming quality issues - cuts, razor burn, infections(2 mentions)

“our dog was left with razor burn and ultimately an infection”

Poor communication and broken promises(2 mentions)

“This facility does not perform services as advertised”

Refund issues and ghosting customers

“Luis is ghosting my emails and I haven't received a refund”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone42 repeat customers

At a Glance

Google rating
4.8/ 5
Review score
4.6/ 5
Amenities6 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Min puppy age

5 months

Pricing

Boarding

$91–$99/night

Daycare

$49–$53/day

Contact

Visit Website+1 646-870-4300Get directions to 89 Kent Ave, Brooklyn, NY 11249

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