Rapawzel Dog Grooming & Day Care

Dog injured during grooming (deep cut requiring special glue) - owner not informed immediately, staff blamed dog for moving

“They made a deep cut into his paw... A cut deep enough to require sealing with 'special glue' warrants an immediate phone call”

Puppy contracted ear infection and giardia from mobile grooming service - water left in ear, unsanitary conditions

“My puppy... got an ear infection and giardia from this experience! There was water that got into his ear and became infected since they did not wipe any excess water in that area.”

Dog left with serious burns from blow drying - fur damaged, no cameras at facility

“It looked like their groomer prob burnt our dog's fur from blow drying our dog... They do not have cameras like many other dog boarding places do in the area.”

Large aggressive dog released without leash - safety breach

“they then let a huge, agitated German shepherd out without a leash.”

Dog left in small cage despite senior/size concerns

“She assured me they had a room for her but when I went to get her they took her out of a cage... she is not to be where she can't stand up.”

Pricing transparency and inconsistency(8 mentions)

“I was quoted around $48–$49 for a simple bath. When I picked up my dog, the bill was nearly $75... without ever explaining what that extra charge would be.”

Communication failures about injuries or service issues(5 mentions)

“no one called me immediately to inform me... I was receiving texts saying he was ready for pickup, and only when I arrived was I told about the injury.”

Service not delivered as promised (incomplete grooming, rushed jobs)(4 mentions)

“I could tell on the phone that they rushed his bath and sent him out... his ears were dirty, his coat not washed as per usual.”

Staff blaming pets for grooming issues/injuries(2 mentions)

“When explaining what happened, staff blamed my dog for moving. Dogs move. That's not an acceptable explanation.”