Resort 4 Paws | Louisville & Indiana’s Premier Pet Facility

Severe grooming appointment delay and prolonged crating

“5 hours he sat in a cage when he had an appointment.”

Pet was returned damp and experienced a nail-cut injury during grooming

“They called me at about 1230 to pick him up. Get there he was still damp and they had clipped one of his nails too short causing it to bleed”

Allegation of inadequate feeding during a lengthy stay

“looks like they kept him on half rations for the two weeks he was staying there.”

Grooming delays and unclear time expectations

“Dropped off at 8, groomer doesn’t get in till 9. Waited till 1130 and called about him”

Grooming delays and long turnaround times(3 mentions)

“Took my dog at 8:30 am now 3: pm for grooming .why so long”

Initial communication issues(2 mentions)

“Communication was a little spotty initially”

Grooming finish quality and minor nail injury

“They called me at about 1230 to pick him up. Get there he was still damp and they had clipped one of his nails too short causing it to bleed”

Alleged inadequate feeding during boarding

“Don't know why they didn't feed the cat, though -- looks like they kept him on half rations for the two weeks he was staying there.”