Rex Dog Hotel + Spa

Breed discrimination (Pitbulls, Mastiffs, Rottweilers)

“Rex Dog Hotel has generalized breed restrictions... that has disqualified my mastiff puppy even a meet and greet.”

Last-minute rejection/dismissal during boarding

“We decided to let our dog stay with them... before we even landed in Mexico they asked us to arrange other care.”

Alleged injury/illness (Pneumonia and bite mark)

“We brought him home and he looked extremely ill... he had an awful pneumonia.”

Low tolerance for barking/high energy(9 mentions)

“They complained that my dog keeps barking and not allow her to live in this hotel anymore.”

Rude/unprofessional front desk staff(12 mentions)

“The lady I dealt with (Nora) was very prim, unaccommodating and certainly did not make feel welcome.”

Strict/inflexible policies(6 mentions)

“They say she can't be there because she needs a new vaccine from only 2 weeks ago.”