🐕

River Ridge Bed & Biscuit

Name: River Ridge Bed & Biscuit
Address: 92 Iotla Hill Dr, Franklin, NC 28734, Franklin, NC, 28734.0, US
Telephone: +1 828-524-0700
Rating: 3.5

92 Iotla Hill Dr, Franklin, NC 28734

3.5

24 Google reviews

Outdoor yard

Overview

River Ridge Bed & Biscuit is a pet boarding facility located in Franklin, North Carolina, nestled in the Western North Carolina mountains. They offer boarding kennels with both indoor and outdoor access, accommodating pets of various sizes.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

24 reviews analyzed

This facility has extremely polarized reviews - roughly 60% are 5-star praising Marti/Marty as loving and attentive, while 40% are 1-star alleging serious issues including bug/rat infestations, underfeeding dogs, unexpected price gouging, and unsanitary conditions. The positive reviews consistently highlight that dogs are happy, well-exercised, and return clean without urine smell. However, the negative reviews contain alarming allegations about neglect, price manipulation, and health hazards that prospective customers should investigate thoroughly before booking.

Dog happiness

4.5

Drop-off / pickup

4.5

Staff

3.5

Cleanliness

2.5

Facility

2.5

Communication

2.5

Value

2.5

Safety

1.5

People love

Staff genuinely loves dogs - dogs excited to return(8)Dogs don't smell like urine when picked up(4)Clean facility(2)Helpful and knowledgeable owner(2)Great for senior dogs(2)

Staff shoutouts

Marti(12 mentions)Marty(6 mentions)Roger(2 mentions)GloriaCarol

Worth noting

Bug and rat feces infestations reported in multiple reviews

“BUGS AND RAT FECEES ALL OVER”

Dogs only fed once per day, food thrown away

“DOGS WERE ONLY FED ONCE A DAY AND REST OF FOOD WAS THROWN AWAY”

Price gouging - unexpected charges added at end of stay

“she called at 9:30 to tell us that she was going to charge over 200 more on our dogs”

Dogs developing herpes/illness after boarding

“my dog he had herpes after he came back”

Breed discrimination - refused to board pit bull type dog

“We don't board pits and basically hung up on me”

Yelling at dogs

“She yells at the dogs”

Owner has prior legal issues - paid $1,800 for mistreatment

“She now has to pay 1,800 DOLLARS because she mistreated YOUR DOGS”

Unexpected price changes/gouging(3 mentions)

“we agreed on 30 dollars a day per dog...she was going to charge over 200 more”

Unsanitary conditions/bugs/rats(4 mentions)

“BUGS EVERWHERE and she refuses to let it be inspected”

Poor communication during boarding

“she did not not once call my mom”

Discriminatory policies toward certain dog breeds

“We don't board pits”

At a Glance

Google rating

3.5/ 5

Review score

3.0/ 5

Amenities1 of 14

Reviews24

Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

Contact facility for pricing

Contact

Visit Website +1 828-524-0700 92 Iotla Hill Dr, Franklin, NC 28734

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Franklin

🐕

The Farm At Natchez Trace

Franklin, TN

4.9· 836 reviews

Cage-freeStaff overnightOutdoor yardPool / water playSmall dog area+6 more

From $47/day

View Details

🐕

My Second Home

Franklin, TN

4.5· 583 reviews

Live webcamOutdoor yardPool / water playSmall dog areaMedication admin+5 more

Contact for pricing

View Details

🐕

The Pet Spa & Resort

Franklin, NJ

4.7· 323 reviews

Live webcamOutdoor yardGroomingOnline booking

Contact for pricing

View Details