Riverbark Pet Retreat

Unsupervised overnight stays

“The worst of all is that the staff leaves at 6pm and doesn’t return until 7am the next morning - that’s too long for the dogs to be kept in without a poty break or any kind of supervision!”

Injuries and lack of supervision

“My 65 lb dog has a puncture wound, and an injury to his paw... Our dog came back with an eye infection and was attacked by other dogs while there.”

Grooming injuries/mishaps

“The one looks extremely shaved down, and had several small cuts on him... Shaved my girl even when I showed her a photo of how the last groomer took care of her.”

Price increases and corporate shift(6 mentions)

“They’ve increased prices without improving service... They are a greedy corporation now.”

Sunday pickup unavailability(5 mentions)

“They also no longer offer Sunday pick up from 4-5pm so you have to pay for an extra night for boarding.”

Camera issues/charges(7 mentions)

“The cameras are now a charge... The camera was a joke... I didn't even once see my cat.”

Restrictive personal item policy(3 mentions)

“Recently they stopped letting you bring in kennels, blankets, or toys for your dog.”