Riverbark Veterinary Hospital

Pets returned from boarding with unexplained injuries (bites, wounds, infections)

“We boarded our two dogs at the hospital side for Christmas this year, when we picked them up we noticed that one of our dogs was bleeding from his ear... they said it looked like he was bitten on his ears and one of his ears was infected.”

Pets died or had serious health decline after visits/treatment

“My dog died 4 days later... We took our dog here for them to do nothing besides tell me she looked fine.”

Medication/medical errors - wrong vaccines, missed medications, incorrect dosages

“They assured me that the DHPP was a combo vaccine that included it. According to our new vet, that was also untrue.”

Pets not receiving prescribed medications during boarding

“They agreed to give her medicine but we found out they didn't... We confronted them and asked them what was going on and they didn't not seem to care.”

Pets given items that caused harm (tennis ball ingestion, choking hazards)

“One of my dogs ate a tennis ball that she was given during her care there, after I specifically notated that she will eat them and do not give them to her.”

Long wait times despite scheduled appointments(15 mentions)

“We waited about 30 to 40 minutes in the waiting room and then once called back waited another 30 to 40 minutes to see the vet.”

High prices/cost concerns(12 mentions)

“They are incredibly expensive... Every single time they cost HUNDREDS AND HUNDREDS of dollars, even if it was just to pick up antibiotics.”

Rude front desk staff(10 mentions)

“Front desk receptionist is not professional or welcoming AT all... She rudely says you can just leave it there!”

Staff turnover - decline after Dr. Jenny Rodriguez retired(8 mentions)

“Since Dr. Jenny retired I do not recommend this vet. Go somewhere else.”

Communication issues - not notified of issues, unclear instructions(7 mentions)

“Your vague response about Denali's nose exam was unhelpful, forcing me to follow up.”

Difficulty getting appointments/phone access(6 mentions)

“Calling the line is busy or someone say pls hold and Im on hold for 37 minutes.”