New York facilities
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Roxy's House

446 W 54th St, New York, NY 10019

5.0
68 Google reviews
Cage-freeStaff overnightAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Roxy's House is a premium dog boarding and daycare facility in Hell's Kitchen, NYC, offering cage-free open-space sleeping arrangements with 24/7 supervision. They provide both daycare ($45-$70/day) and boarding ($120/night) services with photo updates every 4 hours, and have a membership program with tiered perks.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Cancellation & Deposits

Holiday surcharge — $20/night for boarding, $10/day for daycare

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Requirements

Spay/neuter policy:Required at 6 months

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off sibling discount
Owner operated

What Reviews Say

67 reviews analyzed

Roxy's House receives universally glowing reviews from 67 customers, all awarding 5 stars. The facility is praised for its exceptional cleanliness, caring staff (particularly Sam and Karen), beautiful hotel-like space, and outstanding communication through frequent photo updates. Customers consistently highlight their dogs' excitement to attend and the personalized care even for anxious or senior dogs. The absence of any complaints or red flags is notable, with repeat customers citing years of continued use and recommending the facility as the best in NYC.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
5.0
Facility
5.0
Communication
5.0
Value
4.5
Drop-off / pickup
4.5

People love

Photo updates throughout the day(45)Staff genuinely cares for dogs(42)Facility cleanliness(28)Dog excitement/happiness(35)Flexible hours(15)Senior dog/special needs care(12)

Staff shoutouts

Sam(38 mentions)Karen(22 mentions)Fernanda(3 mentions)Roxy(4 mentions)

Top Rated

5.0 stars from 68+ reviews

This facility has earned a Top Rated badge for maintaining a 5.0-star rating across 68 reviews.

At a Glance

Google rating
5.0/ 5
Review score
4.9/ 5
Amenities7 of 14
Reviews68
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Boarding

$120/night

Daycare

$45–$70/day

Contact

Visit Website+1 332-227-0739Get directions to 446 W 54th St, New York, NY 10019

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