Ruff Club Dog Daycare & Grooming

Alleged injury concealment and unauthorized crating

“Anthony was, in fact, aware of the injury but failed to communicate it to us... our vet informed us that Forrest had 'crate nose.' This means he had been crated in severe distress.”

Deceptive photo updates

“For several days after we picked Forrest up, we continued to receive photo updates as if he were still at Ruff Club, when in fact, he was already home.”

Communication/Conflict Resolution(2 mentions)

“Stephanie refused to speak unless it was on the phone... refusal to communicate via email (written) shows a lot about them as a business.”

Unauthorized actions (Treats/Cleaning)

“I think it’s poor business practice to do things without permission (unauthorized treats, washing belongings in a careless way).”