Ruff House Resort
3905 W Hwy 390, Panama City, FL 32405
Overview
Ruff House Resort is a family-owned dog boarding, daycare, and grooming facility in Panama City, FL. They offer cage-free boarding with multiple room options (Lofts, Cabins, Suites, Villas), doggy daycare with playgroup evaluations required, and full grooming services. The facility features climate-controlled play areas, outdoor turf spaces, and a philosophy emphasizing individualized care with an ENRICH approach (Empathetic, Nurturing, Responsible, Individualized, Committed, Harmonious).
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
142 reviews analyzedRuff House Resort enjoys overwhelmingly positive reviews with 90%+ 5-star ratings. The facility is praised for exceptional staff friendliness, clean environment, and dogs that genuinely love attending. Communication is a strong suit with photo updates and quick responses. However, there are serious red flags including one tragic incident where two elderly dogs died within a week of boarding (kennel cough suspected), and a few isolated complaints about grooming practices, unpacking belongings, and unexpected fees. The owner responds professionally to nearly all reviews, including negative ones. Most customers are repeat visitors who highly recommend the facility.
People love
Staff shoutouts
Worth noting
Dog deaths within one week of boarding - kennel cough outbreak suspected
“Two of our dogs died within 1 week of boarding at ruff house resort... On Friday June 28 2024 Juno died... On Sunday June 30th 2024 Dolly died”
Dog injured during daycare - bite wound requiring 3 months healing
“When I picked him up after the 4 day stay, he had a bite on his back which took 3 months to heal”
Dogs left in kennels all day without social interaction during boarding
“Our two dogs were left in their kennels all day for 4 days except to go to the bathroom when we boarded them here a year ago”
Grooming safety concerns - cage dryer usage on elderly dog
“Saw the little fellow backed up in the corner of a cage on floor trembling with two large commercial dryer blowers blowing so hard on him”
Items from home not used/unpacked(2 mentions)
“The stuff I brought for my dog was never unpacked. Such as his blanket, and toys. He didn't even get but a handful of his treats”
Unexpected fees/poor communication about charges(2 mentions)
“They've got a Late Fee that they didn't let us know about when we started doing business with them”
Reservation/confirmation system issues
“I never received any confirmation of the request or notification that the reservation was made, so I kept searching online”
Top Rated
4.7 stars from 143+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 143 reviews.
At a Glance
Pricing
Boarding
$35–$60/night
Daycare
$25–$30/day
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