Ruff Resort & Spa

Unreported dog fight/injuries

“The poor dog was sitting all day at the day care with the severe injuries sustained and no one reached out to let the owners know.”

Health/Sanitation (Ammonia smell and Kennel Cough)

“My dog had a strong ammonia or urine-like odor... A dog returning home smelling like ammonia is simply unacceptable.”

Lack of supervision/Safety protocols

“They let her into the lobby with no collar or leash. The lobby has a push to open door and that can be dangerous.”

Communication lapses regarding photos/updates

“I boarded my dog for a weekend with them, expecting a photo every day... I never got another photo.”

Feeding instruction errors

“I do not believe they followed the feeding instructions for the dogs either.”

Discontinuation of self-serve wash

“I once could simply show up and self wash my dogs for a fee, but now you need an appt????”