Ruffin it Doggie Daycare

Failure to disclose dog altercation/incident until months later

“only to find out that he actually WAS let out for open play during his first visit... where he got into an altercation with 2 other dogs. I'd say that's pretty critical information for an owner to know.”

Health/Sanitation concerns (Fleas and Eye Infections)

“Pretty sure my dog came home with Fleas from here... my dog has gotten an eye infection twice after I've taken her to daycare.”

Odor/Cleanliness inconsistency(3 mentions)

“the last few times I've taken my dog here she's been coming home smelling horrendous.”

Administrative/Booking friction(3 mentions)

“One area of opportunity is the redundant request for information when creating pet profiles online, again when calling... and then again at drop off.”