Ruffit | Oak Lawn

Unreported injuries and medical neglect

“My dog received a serious injury to his ear and I was never notified by Ruffit staff... discovered it after the fact.”

Dog sent home with wrong owner

“last time I brought her in, they sent my dog home with the wrong person. (No apology.)”

Post-grooming pain/injury

“he couldn't sit down properly and his leg was shaking... groin area had a small brown spot on it. Last night, it's red and dark purple.”

Vaccination/Record Bureaucracy(6 mentions)

“they refused to let me board my 1 yr old miniature poodle due to a missed fecal sample... no one had mentioned this prior to this date even with me making sure on three different occasions.”

Poor Grooming Quality/Shaving(8 mentions)

“Our dog was not groomed, she was shaved! And they didn't even do that well. Her face is longer on one side than the other.”

Front Desk Rudeness(7 mentions)

“The receptionist was rude beyond words, she had always been passive aggressive since the first appointment.”