Ruffit | Preston Forest

Physical injuries during grooming/boarding

“Dangerous to our pet, feet were cut... Turned out she had multiple burns on her inner thigh area.”

Medical neglect/Illness

“My dog has never had an accident at home so it was clear that he had not been walked... he developed a urinary tract infection.”

Extreme billing discrepancy/Unauthorized services

“When I picked him up, the total charge was $429!! They charged me $299 for the CityVet appointment! ... This was an obvious money grab.”

Pricing and unexpected fees(5 mentions)

“They just raised their prices. I just picked up my little maltese mix and it cost me $81 plus tip.”

Grooming errors (shaving/wrong dog)(2 mentions)

“They confused my goldendoodle with another dog and shaved his hair completely off.”

Wait times/Ready-call delays(3 mentions)

“Need to work on calling client when dog is ready to be picked up... Last two times I was there they dropped the ball.”