Ruffit | Uptown
3101 McKinney Ave #103, Dallas, TX 75204
Overview
Ruffit at CityVet Uptown is a dog boarding and daycare facility located in Dallas, TX offering overnight boarding ($47-59/night) and dayplay services ($20-31/day). The facility is integrated with a veterinary clinic, providing the unique benefit of on-site vet care and a warranty policy for boarded pets. Services include boarding, dayplay, grooming, and medical boarding, with group play opportunities for dogs grouped by size and temperament.
Amenities & Policies
Required vaccinations: DAPPV, Rabies, Bordetella, Bivalent Influenza, Fecal Parasite Check, DA2PP, Leptospirosis, Canine Influenza
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
57 reviews analyzedRuffit Uptown presents a starkly polarized customer experience, where long-term regulars praise the energetic staff and integrated CityVet medical care, while a significant minority of users report severe safety and hygiene failures. Recurring themes of dogs being returned covered in urine and instances of physical injury during grooming suggest inconsistent supervision and training. While the facility excels for those with established relationships with specific staff members, new clients frequently cite poor communication regarding pricing and pickup times.
People love
Staff shoutouts
Worth noting
Physical injury during grooming/boarding
“My dog was injured during bathing/grooming... he almost fell off the table with the neck attachment. This is a serious issue and could have killed my dog.”
Dogs returned covered in urine
“The last two times I picked her up she was covered in pee from head to toe.”
Negligence/Unattended pets
“They literally CLOSED for 3 hrs and left without telling me that my dog was ready for pick up.”
Poor hygiene/Smell(7 mentions)
“My dog has came back smelling like urine some times... smell like i just got him from a garbage bin.”
Pricing transparency and increases(4 mentions)
“They considerably raised their prices... almost doubled in price making it less likley for me to continue.”
Lack of communication/Phone issues(5 mentions)
“They never pay attention to any special requests... I have to call and ask if my dogs are done every single time.”
At a Glance
Pricing
Boarding
$47–$59/night
Daycare
$20–$31/day
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