Santana Kennels
Box 66015, Unicity P.O., Winnipeg, MB R3K 2E7
Overview
Santana Kennels is a dog boarding facility located in Winnipeg, MB with a 4.7 Google rating. The website contains very limited text content, with only images displayed, making it impossible to extract detailed information about services, pricing, policies, or facility features.
Amenities & Policies
What Reviews Say
51 reviews analyzedSantana Kennels receives overwhelmingly positive reviews with 43 out of 51 reviews rated 5 stars. The facility is praised for its caring staff, clean environment, family-like atmosphere, and innovative webcam feature allowing pet owners to monitor their animals. However, one detailed negative review raises significant concerns about camera system reliability, poor communication when issues arose, alleged review manipulation, and disorganization with pet belongings. The majority of reviewers are repeat customers who have used the facility for years, with some citing 14+ year relationships. The single negative experience, while serious, appears to be an outlier in an otherwise highly satisfied customer base.
People love
Staff shoutouts
Worth noting
Camera/app system promised but did not work - customer felt blown off when trying to resolve
“the app would not work for me and when i tried to contact them i was basically blown off”
Alleged review manipulation - reviewer claims negative reviews were removed
“i noticed that all the negative reviews have been removed and i know there were others because i checked when i came home. very strange that all the reviews even from 5 years ago are all 5 star”
Disorganization - communal storage for dog items causing mix-ups
“they put all of your dogs things that you might bring like food and blanket in a communal area, not good as things seemed to be quite mixed up”
Items returned incorrectly - soaked items and wrong items given back
“when i came to get my dog they gave me a bag with soaked items as they decided to wash my dogs items when i called to say i was coming to get him. i was also given items that did not belong to us”
Camera system issues
“the app would not work for me and when i tried to contact them i was basically blown off”
Lack of doorbell at front door
“Need a door bell at the front door. Otherwise good service”
No play area for social dogs
“Wish there was a common area where the friendly dogs could get together and run and play”
Top Rated
4.7 stars from 51+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 51 reviews.
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