Second Home Pet Resort

Breed discrimination/restrictions

“told they do not accept any bully breed dogs due to 'breed restrictions.' This was disappointing to hear, especially since Arizona does not have any breed-specific legislation.”

Medical/Medication errors

“When I picked up my dog, they gave me her bag of toys and food back and there was a full red bag of someone else's pets medicine.”

Pest concerns (Ticks)

“I eventually found a tick while he was in an emergency hospital and he had tick fever... spent nearly $20k at the hospital.”

Strict vaccination/paperwork policies(4 mentions)

“Rosie being turned away because of one small technicality I would rate this place as very unreliable.”

A-la-carte pricing/Nickel and diming(5 mentions)

“They nickle and dime you here. They will take your pets out for bathroom breaks, but if you want them to play ball with your dog, that is an extra charge.”

Sunday hours/Pickup convenience(2 mentions)

“Their hours for pickup Sunday are 12-2, which, if you are travelling out of town, is not very convenient.”