Smelly Dog

Medical issues post-grooming/boarding (infections, dehydration, injuries)

“The vet confirmed it was a bacterial infection caused by the grooming. The infection is severe and spread all over his body.”

Dogs being tethered/choked inappropriately

“they have 2 of my French bulldogs on choke chains that they use to tie them up on the pole . So my dogs were choking themselves”

Medication neglect during boarding

“my older dog never got his meds and half his food…for a whole week.”

Unwanted Shaving/Matted Hair Disputes(8 mentions)

“He was completely shaved without any effort to work through them... despite only having a couple of mats.”

Poor Communication/No Callbacks(12 mentions)

“I called twice during the day and could not get through to anyone... reached out by email to share my concerns and did not receive any reply.”

Long Wait Times/Delays(7 mentions)

“We were quoted a 2–3 hour timeframe... Our dog was finally ready after five hours.”

Inconsistent Self-Wash Experience (Cold Water/Dryers)(4 mentions)

“The water to wash your dog was COLD... The DRYER was cold. I felt I was torturing my dog.”