Sharon Lakes Animal Hospital

Diagnostic error - misread test results (Pancreatitis missed)

“Sharon Lakes told us Willow's tests were negative. Followed up with a different vet, using the tests same results and Willow had Pancreatitis (dangerous & chronic disease).”

Emergency care refusal - turned away pet in pain

“I stood at the counter with my cat in pain... She proceeded to scroll on her computer for a minute or so then walked to the back without saying anything. When she returned she said they were too full to take any pet.”

No call back with test results multiple times

“They performed a simple stool test and said we'd receive a call with results the next day. Instead, it took two weeks to hear back.”

Illegal medication refill requirement

“They refused to fill it unless I brought her in to see one of the new vets... Come to find out, it was illegal for them to do that.”

Bait-and-switch pricing

“When I contacted Sharon Lakes, I was placed on hold while the receptionist confirmed pricing. When she returned, I was told the total cost of the visit would be $98. Imagine my surprise when I was handed a bill for over $300.”

Ownership change - corporate takeover by PetVet(15 mentions)

“This practice has changed significantly. We no longer take our dogs there. We have changed to City Vet Marvin where Dr. Sandra Welsh and Dr. Kelly Moore have opened their new practice.”

All veterinarians left after ownership change(12 mentions)

“Most of the doctors have left, and previously we were working with Dr. Skinner.”

Rotating fill-in vets with no continuity of care(8 mentions)

“They are now run by some big corporation. Prices went up too. They had been trying to hire replacement vets for months up until the time ours left but to no avail.”

Price increases after ownership change(6 mentions)

“Prices have gone up. Sadly, this isn't the business it once was.”

Unable to reach by phone / no call back(5 mentions)

“I left a message for a vet to call me yesterday, no call back. I left a voicemail this morning, no callback. I called 6 times this afternoon and no answer.”

Medication refill issues(4 mentions)

“They obviously can't fulfill them. I placed an order online for medication for my cat and after a week of them ignoring my calls I had to take him to another local vet office to get his medication refill.”

Misleading online booking - vets who no longer work there(2 mentions)

“I was able to schedule an appointment with my dogs' long time vet on their online portal. I specifically chose a date and time to see this particular vet. I find out today at the appointment that she has not worked there since the beginning of the year.”