Charlotte facilities
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Social Pet at Northlake

8702-A Statesville Rd, Charlotte, NC 28269

4.8
232 Google reviews
Live webcamOutdoor yardAccepts puppiesGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Social Pet Hotel & Daycare is a locally owned, three-location Charlotte area facility offering dog boarding, daycare, grooming, and training services. They emphasize personalized enrichment care with unique features like webcam live streaming, daily texted photos, report cards, valet service, and a distinctive bedtime belly rub program. The facility requires a temperament evaluation day for new daycare dogs and offers specialized packages for puppies, senior dogs, and dogs with special needs.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-9am
Pick-up hours:4pm-6pm

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Extras

Senior dog accommodations
Owner operated

What Reviews Say

213 reviews analyzed

Social Pet at Northlake (formerly Puptown Charlotte) is exceptionally well-regarded for its attentive staff and high-quality facilities, particularly the splash pad and clean environment. Customers frequently praise the detailed daily report cards and the staff's willingness to go above and beyond during medical emergencies or family crises. While there is a single serious historical complaint regarding an unreported bite, the vast majority of owners report that their dogs are excited to arrive and return home happily exhausted.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Communication
4.9
Facility
4.8
Drop-off / pickup
4.7
Value
4.5
Safety
4.2

People love

Daily Report Cards & Photos(28)Splash Pad / Water Park(15)Medical Emergency Handling(4)

Staff shoutouts

Kristen(32 mentions)HaileyDaniel(2 mentions)Felicity

Worth noting

Unreported injury/Bite incident

“On his second visit to this day care he was bitten... he was injured and no one informed me. I found the wound brushing him at home the next day!”

Breed restrictions (Pit Bulls)

“I think it’s ridiculous they restrict pit bulls from coming I will never ever use this facility.”

Pricing(2 mentions)

“PRICEY but ABSOLUTELY AMAZING!!!”

Strict evaluation process

“After two minutes they told us that she couldn't stay there because of being anxious around other dogs... refused to allow our dog there.”

Owner replies to 98% of reviewsAvg response: 2dwarm tone45 repeat customers

Top Rated

4.8 stars from 232+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 232 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.8/ 5
Amenities8 of 14
Reviews232
Repeat customersNumber of reviews that mention returning or being a regular customer.45

Pricing

Contact facility for pricing

Contact

Visit Website+1 704-835-1022Get directions to 8702-A Statesville Rd, Charlotte, NC 28269

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