Soulmutts Toronto - Dog Daycare and Boarding

Sanitation and Hygiene

“When I picked up my dog he stank INTENSELY of urine. His blanket and bed were given back to me soaked.”

Unattended Dogs / Overnight Safety

“I saw an employee share online thee fact that dogs were lumped together in a room of 4-6 and left alone overnight.”

Urine Smell(9 mentions)

“He came back from the assessment smelling so strongly of pee I immediately had to give him a bath.”

Billing and Invoicing Issues(5 mentions)

“Their invoicing system is horrible. We got a phantom invoice, no notification of it, and every time we try to reach out to resolve our messages are unanswered.”

Unresponsive Communication(6 mentions)

“I have called, texted, emailed, FB messaged and no one gets backs to me, ever.”