Southlake facilities
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SouthlakeCritterCare

1795 Sleepy Hollow Trail, Southlake, TX 76092

4.5
22 Google reviews
Cage-freePhoto updatesOutdoor yardPool / water playAccepts puppiesGroomingTrainingClimate controlledOnline booking

Overview

Southlake CritterCare6-year-old facility in Southlake TX offering dog daycare with daily video updates pick-up and drop-off services. They have small groups with a 1:6 dog-to-staff ratio indoor/outdoor facilities with turf runs misting systems and pools. They also offer grooming and boarding is available for existing playgroup clients only.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Dog-to-staff ratio: 1:6

Policies & Details

Hours & Billing

Drop-off hours:10am-11am
Pick-up hours:1:30pm

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:$15 fee for cancellation less than 24 hours

Care & Play

Group play
Daily updates — Free
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Separate play for intact

Extras

Senior dog accommodations
Owner operated

What Reviews Say

22 reviews analyzed

Southlake CritterCare is highly regarded for its structured playgroups, specialized transportation service, and high-touch communication through daily videos. Customers frequently praise the facility's ability to improve dog socialization and the genuine affection shown by the staff, particularly the owner, Jenny. While there are isolated negative reviews regarding grooming and one detailed allegation of poor management (which the owner vigorously contested as a likely former employee), the vast majority of clients report 'happy and exhausted' dogs and long-term loyalty.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
5.0
Communication
5.0
Drop-off / pickup
5.0
Facility
4.8
Value
4.5

People love

Transportation/Bus Service(8)Video Updates(6)Socialization & Training(7)

Staff shoutouts

Jenny(10 mentions)Erin(3 mentions)Doc(3 mentions)Crista(2 mentions)Jamie(3 mentions)

Worth noting

Allegations of deceptive dog handling and hidden playpens

“Dogs that were more hyper or needed extra playtime were hidden in the back playpen, which led to worse behaviors, anxiety, and fearfulness.”

Grooming quality(2 mentions)

“My dog just got groomed today and she looks hideous. She looks terrible and she looks sick!!”

Owner replies to 100% of reviewswarm tone12 repeat customers

Top Rated

4.5 stars from 22+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 22 reviews.

At a Glance

Google rating
4.5/ 5
Review score
4.9/ 5
Amenities9 of 14
Reviews22
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Dog-to-staff ratio

1:6

Pricing

Daycare

$39.42–$41.75/day

Contact

Visit Website+1 817-320-4218Get directions to 1795 Sleepy Hollow Trail, Southlake, TX 76092

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