Spa For Paws

Serious infection/medical neglect - dog returned with staph infection, fever, bleeding wounds

“He had a horrible fever and what appeared to be a bloody gash on the side of his face. His neck was swollen and bleeding. He had a horrible skin infection that just spread and worsened and became several types of infections (one of them was staph).”

Dogs returning sick with kennel cough/URI

“Both of our dogs got sick and lost few pounds 7 days staying there during last Christmas :(”

Dogs coming home covered in urine, unsanitary conditions

“Very dirty. Both my dogs came home covered in urine. They obviously dont clean their kennels.”

Dogs returning injured without notification

“When we arrived home I noticed he was limping and that his nails were cut... I called and they seem to have no idea what happened to his leg”

Grooming quality issues - uneven cuts, wrong style, injuries during grooming(8 mentions)

“My dog is a terrier and they groomed as a poodle....the cut was asymmetric, and down to the skin so that he was bleeding when we got home.”

Communication gaps - not informing owners of issues during stay(6 mentions)

“We asked daily how she behaved, and the comments were always positive until one staff member mentioned that our dog had 'a lot of energy'. It wasn't until a few weeks ago we were informed of disruptive behavior.”

Pricing/discount confusion or unexpected charges(4 mentions)

“I was also charged for a large run even though my dog stayed in a medium run.”

Staff attitude/rudeness(5 mentions)

“If you want to deal with a groomer with a lot of attitude, this is the place.”