Suite Paws Pet Resort & Spa Raleigh

Dog escaped from facility due to gate left open

“Suite Paws unfortunately left the gate open when having the dogs out to play/potty and my friend's dog escaped.”

Dog returned with unexplained injuries (scratches, cuts, limping)

“He came back to me with scabs and open wounds on his head and limping keeping pressure off of his left front paw and no one can tell me what happened.”

Dog returned with skin infection

“Our dog had great visits but the last left him with a skin infection.”

Kennel cough outbreak

“Our dogs now have kennel cough. Our vet told us today that it's a very common thing at Suite Paws.”

Death of dog during boarding (disputed)

“Multiple animal deaths have occurred in this facility!”

Communication about health issues(8 mentions)

“my dog was vomiting, not eating normally, and had diarrhea, and neither I nor my emergency contact were notified in real time.”

Dogs returning with diarrhea/gastrointestinal issues(6 mentions)

“My dogs have been having the shit ever since we left suite paws.”

Extra fees and nickel-and-diming(5 mentions)

“I think it's crazy that they charge 3 dollars just to feed your dog... This place is a rip off.”

Front desk staff rude/dismissive(5 mentions)

“The front desk receptionists are always rude and short which certainly doesn't leave me feeling comfortable.”

Dogs not getting enough attention/exercise without add-ons(4 mentions)

“my dogs were locked up, alone, and bored while the other dogs played.”

Dogs returned unclean (urine smell, poop on fur)(4 mentions)

“he came home smelling like he'd been sitting in his own urine for DAYS (his white paws were stained yellow), clumps of poop left on his bottom.”