Sun Valley Animal Clinic

Refusal of emergency care/seizure cases

“I called ahead of time because dog had a seizure... they said then you need to take him to them [emergency vet]. And told me they wouldn’t see him.”

Neglect of medical issues during boarding

“My baby had an ear infection for a whole week &&’ they didn’t notice! ... Poor baby was bleeding from his ear because of how much he was scratching.”

Allegations of poor animal welfare for resident/long-term animals

“They have cats in the back who look like they are straight out of the pet cemetery! Skeletons with fur falling out.”

Strict 'No Walk-in' policy/Refusal of new patients(12 mentions)

“I didn't even get to the counter before the receptionist rudely asked if we had an appointment... they don't talk walk-ins until Saturday.”

Veterinarian's bedside manner/temperament(7 mentions)

“The staff is nice but the Dr is very rude & hostile, just because I asked to go back with my pet.”

Phone communication/Hold times(4 mentions)

“Call several times. Every time put on a hold, eternal hold.”