Tail Command

Reported severe dog-safety incident involving an attack and death

“would give a 0 if possible. my 10 year old 5 pound dog with no teeth was put with much much larger dogs and got attacked and killed by one of them.”

Reported dog resistance at drop-off

“he would REFUSE to get out of the car. He would not budge and he would resist me.”

Reported dog returned with strong urine odor

“Reeking of urine.”

Lack of webcams or direct visibility into care

“I would also like to see more transparency, they need to put up Webcams.”

Reported failure to meet training expectations

“the only command she usually obeys is sit, and her leash discipline is virtually nonexistent.”

No webcams or limited visibility into dogs’ daily care(2 mentions)

“I would also like to see more transparency, they need to put up Webcams.”

Facility odor and possible cleaning or ventilation concerns

“The first was the smell, I understand there are a lot of dogs in a building but I have been to several other day cares and none smelled so bad”

Vaccination-record requirement created dissatisfaction

“they said they could not do it without proof of vaccination records”

Limited appointment availability

“The lady on the phone said they didn’t have any of those available.”

Training results and instruction were viewed as inadequate

“the only command she usually obeys is sit, and her leash discipline is virtually nonexistent.”