The Animals House

Serious illness/injury to dogs requiring veterinary care

“My dog ended up catching bronchopneumonia from another dog due to poor sanitary conditions... the vet doctor told us that if she had been in there a day later she could have stopped breathing and died.”

Dogs returned with injuries (bites, gashes, limping)

“His cheek was pretty badly bit... I had to take him to the vet because I felt his bite marks he received were not healed.”

Aggressive/reactive dogs not properly managed

“Many of the dogs are extremely reactive, and aggressive.”

Dogs developing behavioral issues after stay

“She returned with severe people and dog reactivity and absolutely zero trust for any people.”

Kennel cough/contagious illness spread

“We got both dogs back with kennel cough.”

Poor communication/lack of follow-up(5 mentions)

“I've tried to get in touch with this business at least 3 different times. Sent emails, left messages, even spoken to staff and they have never followed up.”

Sanitation issues (dirty facility, unclean dogs)(5 mentions)

“She was absolutely filthy... poop dried to her butt and obvious signs of sleeping in a dirty bed/kennel.”

Inadequate exercise/attention for dogs(3 mentions)

“The dogs only get out about 1-2 times a day for a 3-4 minutes walk.”

Overcharging/billing disputes(2 mentions)

“They tried charging me 2 daycare days and a boarding night.”

Staff attitude/rudeness(2 mentions)

“She gave me a nasty attitude the whole interaction.”