The Balanced Bark

Allegation of marijuana odor inside the facility

“when I walked in to get my dog the entire facility smelt like marijuana.”

Allegation of aggressive handling/verbal aggression

“She was verbally aggressive and forceful with the dogs and it doesn’t seem like they get much time to play or run outside.”

Incomplete grooming services(2 mentions)

“The feet, sanitary area, ears and body were entirely ignored, making the service less than one-third complete.”

Strict non-refundable deposit/pass policy

“After advising that I would not have a dog to attend any longer she would not provide me with a refund on the 10 day pass.”

Scheduling/Communication lapses

“Showed up for the appt only to be told that groomer was away sick. They didn’t call or cancel the appt.”