The Bark Shoppe

Dog injured/cut during grooming (ear cuts, nicks, bleeding)

“They cut my dog's ear during grooming and they refuse to admit the mistake. The left ear has a hole!”

Post-grooming skin infections/furunculosis

“He had a rather mild case and it cleared up after about a week and a half with constant cleaning with anti microbial soap and antiseptic. My short haired chihuahua developed post grooming furunculosis immediately. He has 15 sores on him that are completely raw.”

Nail clipping injuries causing bleeding

“My dog was bleeding quite badly from a nail that had clearly been cut too short.”

Dog eye injury during grooming

“They also cut too close near his eyes. And the blueberry facial smells awful. NEVER GOING BACK.”

Communication about policies (vaccination requirements, cancellation fees, hours)(15 mentions)

“They also seemed to default to shaving the dogs, rather than doing a cut with scissors... What's more, the staff didn't seem to care about the poor communication when given feedback about what happened on any of these cases”

Inconsistent grooming results/uneven cuts(12 mentions)

“This time they gave my pup an uneven face, cutting the fur shorter on the left side & leaving it long on the right. I requested for them to fix it but after the 3rd return I decided to just take him home & even the cut myself.”

Long wait times/appointment issues(8 mentions)

“We had to wait over two weeks to get an appointment, only to have the appointment cancelled that morning, with no apology or explanation about what happened.”

Deposit/cancellation fee disputes(6 mentions)

“I was charged twice for deposits, then have to argue and send them screenshots I paid to get a refund.”