The Dog Play Spot - Boarding, Daycare and Grooming

Neglect of senior dog with special needs - left in wet diaper for 24 hours

“they left him in a soaking wet diaper for almost 24 hours... His diaper was soaking wet, so wet, that his back was wet! His thighs were yellow with urine!”

Flea infestation from boarding

“My dog always comes home stinking with matted fur from other dogs' slobber and full of fleas... Every time he comes home from Dog Play Spot with fleas they spread to our cat.”

Dog bitten twice at facility - staff not knowledgeable

“our dog was bitten twice and the staff did not seem very knowledgeable in terms of how to deal with this problem.”

Dogs got sick after boarding - $2000 vet bills

“My dogs were boarded here for 7 days... return to find them both very sick! 3 weeks and over $2000 in vet and medication bills later, I'm still waiting for the manager to return my call.”

Lack of communication during stay(3 mentions)

“Didn't have any communication during her stay. Assumed things were going well.”

Grooming issues - wrong cuts, lost items(3 mentions)

“When scheduling my appointment on the phone, I was specifically asked about a face trim... I said no. Not only do they send her back home with a face trim, they did a hack job around her ears. They also sent her home without her brand new $70 flea collar”

Missed appointments/reservation errors(3 mentions)

“he was dropped off at 7:30am and over 5 hours later I got a call saying he was never taken from the kennel to daycare because staff "forgot" he had a reservation”

Dogs coming home smelly/matted(2 mentions)

“My dogs now leave the facility smelly and with mats all over after having fun at TDPS.”

Cancellation policy lack of empathy

“I had to cancel my reservation due to an unexpected family emergency... I was told I wouldn't receive a refund or even a credit... complete lack of empathy or flexibility.”