The Fetch House

Dog attacked/bitten by other dogs during daycare

“I questioned why they were letting the dogs run around and trying to bite my dog”

Flea infestation from facility

“Another pet parent brought their dog in and it had fleas. My dog is on preventative medication and not around any other animals.”

Alleged discriminatory treatment based on race

“If you are a black person, I would NOT recommend coming to this company.”

Puncture wounds found on dog after visit

“They found puncture wounds in him. That wasn't notice this morning due to excitement and running late.”

Unexpected price increases without notification

“Everytime the price increased without explanation.”

Significant delays past promised pickup times

“They are consistently running an hour past the time given for pickup... I waited in my car until after 6:00 before they were finished.”

Communication issues and dismissive staff attitude(3 mentions)

“When I picked up the manager brushed off my frustration by saying they are 'dealing with dogs and that's just how it is' and told me not to come back.”

Inconsistent grooming results(2 mentions)

“Only did half the cut on a 3 month old puppy. Made some lame excuse that made no sense.”