The FIDO SPA Grooming & Boarding

Dog suffered burst blood vessels in eyes from extreme stress during grooming, required vet care

“My 5 year old small dog burst vessels in both eyes and the vet said it was from extreme stress at the groomer.”

Dog injured during boarding - eye problems, possible bite marks, Horners Syndrome

“I picked up my dog after 3 days and her eyes are blood red and looking at her mouth she had a dog bite! No one said ANYTHING about it.”

Dog shaved without owner permission, causing skin irritation and bleeding

“They had shaved his belly/chest and it was all irritated and bleeding! He did not have any mats or health issues with his coat that would warrant a shave.”

Unauthorized flea treatment causing dog to get sick

“My pup was given a flea pill & flea bath, which made him very sick. This was done without my knowledge.”

Unsanitary conditions reported at facility

“There was dog hair, feces and piss all over the floors and it smelled retched.”

Pricing changes and unexpected charges(8 mentions)

“Pricing went up $40 dollars from one visit. There was no verbal confirmation of this.”

Communication failures - no notification when dog ready, phone issues(6 mentions)

“No notification that Toby was ready. No text, call or email. When we started to call after 1.5 hours there was no answer.”

Incomplete grooming - not fully dried, missed areas(4 mentions)

“Both dogs are still very damp. They have hair that needs to be fully dried before it can be properly brushed to prevent matting.”

Double-coated dogs shaved without consent(3 mentions)

“They promised it would never happen again... I get a text a few minutes saying 'sorry he's already shaved'.”