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The Neon Dragon Ltd

Name: The Neon Dragon Ltd
Address: 3075 Ness Ave, Winnipeg, MB R2Y 2G3, Winnipeg, MB, R2Y 2G3, CA
Telephone: +1 431-275-3564
Rating: 4.4

3075 Ness Ave, Winnipeg, MB R2Y 2G3

4.4

107 Google reviews

Cage-freeStaff overnightSmall dog areaAccepts puppiesReactive breeds OKGroomingTrainingClimate controlledOvernight potty breaks

Overview

The Neon Dragon offers separate cage-free boarding for small (under 30lbs) and large dogs (31lbs+) in dedicated lounges with 24/7 supervision. Their facility includes non-slip flooring, anti-microbial surfaces, and climate-controlled spaces. Services include luxury all-breed grooming, dog training programs, and a grooming academy. Boarding options require behavioral assessments, and they enforce strict vaccination protocols.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies4+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Parvo, Distemper, Bordatella

What Reviews Say

107 reviews analyzed

The Neon Dragon is highly regarded for its specialized care of anxious, senior, and small-breed dogs, with many owners praising the staff's patience and the facility's 'small dog lounge.' While the majority of customers are thrilled with the grooming results and social media updates, there are notable complaints regarding pricing transparency and occasional lapses in grooming detail. The owners are highly active in responding to feedback, maintaining a professional but firm stance when addressing safety incidents or difficult dog behaviors.

Cleanliness

5.0

Dog happiness

4.9

Staff

4.8

Facility

4.7

Safety

4.5

Communication

4.2

Drop-off / pickup

4.0

Value

3.8

People love

Anxious/Senior Dog Care(12)Social Media Updates(9)Small Dog Specialization(5)

Staff shoutouts

Nikki(8 mentions)Carly(8 mentions)Amy(5 mentions)

Worth noting

Handing over the wrong dog at pickup

“During our most recent grooming appointment, we were mistakenly given the wrong dog upon pickup.”

Alleged injury/trauma during grooming

“it was obviously injured and traumatized! Either bit by another dog or injured during the 'grooming'!”

Pricing/Sticker Shock(6 mentions)

“The cost was way over what they say on the website so be prepared for some serious sticker shock.”

Inconsistent Grooming Quality(5 mentions)

“often miss trimming between the paw pads and the dew claws... hair was nowhere trimmed enough.”

Communication regarding difficult dogs(3 mentions)

“Their response was they are to busy! I have lost trust in them... Why would this groomer not communicate with me?”

Owner replies to 98% of reviewsAvg response: 2dprofessional tone14 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.5/ 5

Amenities9 of 14

Reviews107

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Min puppy age

4 months

Pricing

Daycare

$28–$40/day

Contact

Visit Website +1 431-275-3564 3075 Ness Ave, Winnipeg, MB R2Y 2G3

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