The Noble Dog Hotel

Dog injured during play, staff failed to inform owners and allowed continued play worsening the injury

“They admitted that staff had noted he had a limp after 'a little too much rough housing' with another dog. But then, another employee apparently wrote a note saying he was 'no longer limping.' So they made the executive decision to do two things that were entirely wrong: first, they never told us what happened, and second, they that injured leg”

Dog returned sick with virus and conjunctivitis, significant weight loss, owners not notified of concerning symptoms

“My dog came back with a virus and conjunctivitis in both eyes and lost 3-4 pounds”

Inadequate staff-to-dog ratio during playtime

“we only ever saw one single person with a spray bottle watching all the dogs during playtime. Seriously, is one person enough to break up fights and manage fifteen or more dogs?”

Dog returned scared after boarding stay

“I left my dog here when I went on my getaway, and he came back scared.”

Communication issues - missed cancellations, lost records(3 mentions)

“They've misplaced vaccine records. They've failed to cancel appointments I verbally canceled.”

Lack of incident notification to owners(2 mentions)

“They never told us a single thing had happened.”

Price concerns and advance scheduling required(2 mentions)

“My only complaint is the price and the need to schedule out so far in advance.”

Cancellation fee billing issues

“We had to cancel. Gave notice over a week in advance. No problem. 3 months later we were billed a cancellation fee.”