The Pampered Pooch Pet Spa & Resort

Allegations of physical injury during grooming (ear plucking/nail cutting)

“Her poor left ear has over half a dozen scabs in it from being pinched by hemostats repeatedly.”

Hostile/Aggressive owner interactions with customers

“The owner began yelling, raising her voice, and screaming in my husband’s face... trying to find out where my husband worked, implying she wanted this information so he could not leave a negative review.”

Unexpected fees/Pricing inconsistency(4 mentions)

“Over time, there have been multiple unexpected add-on fees... we were charged $30 more than the previous time without explanation.”

Difficulty with 'reactive' or anxious dogs(3 mentions)

“I brought my Yorkie in and was told he couldn’t be serviced because he was 'reactive,' even though I explained he’s anxious at first but calms down.”

Communication delays (Text/Phone)(3 mentions)

“I texted but got no text back. 2 days later got a return text, which basically said they could not take me for over a week.”