The PawPlex

Dog died from attack by larger dogs during playtime (2009, pre-current ownership according to owner)

“she was out during playtime with dogs way bigger than her (50 pounds & over) & was ultimately attacked & ripped to shreds by TWO huge dogs due to neglect from the worker”

Dog injured with large cut requiring medical attention

“I found a huge cut the size of 2 quarters. His skin was just gone!!”

Cat punctured chest requiring ER visit

“They punctured his chest and my cat had to go to the ER”

Dogs locked in kennels instead of allowing playtime during daycare/boarding

“all three times he was no where in site...Sure enough he was locked in a kennel”

Small dogs placed with much larger dogs resulting in trauma

“he was in their so called play area visibly shaking, with dogs bigger than him, looking dazed and confused”

Nails cut too short causing bleeding and pain

“one of the groomers cut my dog's nails too short and she has been bleeding and crying all day”

Multiple flea infestations reported

“my dog had fleas on her back...My dogs have never had fleas”

Puppy became sick, threw up roach after daycare

“He threw up countless times when I got him back home...His first throw up was a roach after immediately returning from their daycare”

Fleas/parasites contracted at facility(3 mentions)

“my dog had fleas on her back...My dogs have never had fleas. Now she doesn't stop scratching day after day”

Not following grooming instructions(5 mentions)

“Asked for a summer cut and specifically for the muzzle cut close but his hair was still curling into the mouth”

Communication failures - no call when ready, no updates(4 mentions)

“no one called me to tell my baby was done...Four hours behind is not acceptable”

Dogs not receiving promised playtime during daycare/boarding(2 mentions)

“all three times he was no where in site...Sure enough he was locked in a kennel”

Appointment booking issues(3 mentions)

“they couldn't find any record of our booking...This level of disorganization and lack of customer service is unacceptable”

Inconsistent grooming quality between visits(3 mentions)

“First time we went they did a great job and second time it wasn't good, unfortunately”