Brooklyn facilities
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The Pooch Parlor

8715 Flatlands Ave, Brooklyn, NY 11236

4.6
92 Google reviews
Grooming

Overview

The Pooch Parlor is a pet grooming facility in Brooklyn, NY that also offers dog boarding and daycare services. The business is owner-operated and primarily markets itself as a full-service pet groomer, with grooming being the main focus. They require proof of vaccination (Rabies, Bordetella, DA2P/Parvo) for all pets using their services.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordetella, DA2P/Parvo

Policies & Details

Extras

Owner operated

What Reviews Say

92 reviews analyzed

The Pooch Parlor is a highly beloved local grooming establishment with an exceptional 82% five-star rating. Customers consistently praise Joanne and her team for outstanding grooming results, genuine care for pets, and friendly service. The main concerns raised in negative reviews relate to timeliness (long waits, opening delays, unreturned calls) and occasional facility appearance issues. Despite these occasional complaints, the overwhelming majority of customers are loyal, long-term patrons who appreciate the personalized, caring approach this small mom-and-pop shop provides.

Dog happiness
4.8
Staff
4.5
Safety
4.5
Value
4.0
Facility
3.0
Communication
3.0
Drop-off / pickup
2.5

People love

Exceptional grooming quality(25)Friendly, caring staff(20)Joanne/Joann is outstanding groomer(30)Dogs look and smell great(15)Long-term loyal customers(12)

Staff shoutouts

Joanne(35 mentions)Joann(15 mentions)Joane(3 mentions)StefanieDavid

Worth noting

Facility cleanliness concerns - described as 'run down & dirty' and 'dated'

“This shop is small, run down & dirty. They had 4 dogs in cages, imagine the wait to pick your dog back up.”

Timeliness issues - not opening on time, long waits, lateness

“Supposed to be open at 9am. It's 9:45 and the gates are still down.”

Unresponsive to phone calls/messages

“I called several times and left messages but they were not returned.”

Long wait times / timeliness issues(3 mentions)

“Over 4 hours later, they had just finished bathing her and she had yet to get her trim”

Communication gaps / unreturned calls(2 mentions)

“I called several times and left messages but they were not returned”

Facility appearance concerns(2 mentions)

“It felt a little dated”

Owner replies to 3% of reviewsprofessional tone25 repeat customers

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.25

Pricing

Contact facility for pricing

Contact

Visit Website+1 718-676-0789Get directions to 8715 Flatlands Ave, Brooklyn, NY 11236

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