The Ranch at Bonny Oaks

Dog bite/injury incident not properly handled or disclosed to owner

“My dog was bitten by another dog while boarding... She was not given medical treatment, and is now fighting a nasty infection in her wound.”

Kennel cough outbreaks reported by multiple customers

“Every time we pick them up they always seem to cough/hack and get diagnosed with kennel cough.”

Dehydration and medical issues after boarding

“She was dehydrated and develop UTI... my dog was so weak.”

Dogs not let out/neglected during boarding

“I don't think he was let out at all... He was obviously in alot of discomfort.”

Missed meals due to poor documentation/shift changes

“She missed two meals... just that they forgot to give it to her because of their swing shift and poor documentation.”

Communication gaps during boarding stays(4 mentions)

“We had to go out of our way to call and ask about how our dogs were doing, we received no pictures, updates, or anything regarding our dogs while we were gone.”

Grooming quality inconsistency(5 mentions)

“Hair cut wasn't exactly what I asked for... it was closer to a shave than a cut.”

Price increases(3 mentions)

“They've increased daycare 2-3 times and boarding 2-3 times over the course of the last 1.5yrs quite a bit.”

Phone responsiveness(2 mentions)

“I have called and called for days and the people never answer the phone to make an appointment.”

Facility cleanliness concerns(3 mentions)

“Not very sanitized... Allowing puppies that aren't fully vaccinated, not prioritizing cleaning like a kennel needs too.”