The Regal Beagle

Physical injuries during grooming (burns/lacerations)

“New management didn't notify me of the groomer causing a 1" 2nd degree burn on my dog... discovered when I got home.”

Medical neglect (missed medications)

“Our dog... missed four doses of her medication over the course of only 2.5 days... she typically only has missed one dose in the last couple years.”

Severe eye injuries during boarding/grooming

“When I picked them up, one of my dogs had visibly blood pooling in both of his eyes... This type of hemorrhaging is a result of things like extreme restraint, trauma, stress.”

Daycare safety/aggression management

“My dog was involved in a fight... staff member told me the dog was there for 'reactive training'.”

Refusal of facility tours(5 mentions)

“I just walk in and ask for a Tour to see the living quarters and was denied stating they don’t want to disturb the baby puppies.”

Grooming quality/miscommunication(8 mentions)

“I told the groomer exactly what I wanted... and I got the opposite... My poor dog is 13 years old and not handling being near naked very well.”

Front desk attitude (specifically 'Jackie')(6 mentions)

“Jackie the receptionist is rude rude rude!!!... told me to go elsewhere then hung up in my face.”