San Rafael facilities
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The Tail Haven Hotel & Day Lounge

629 Lindaro St, San Rafael, CA 94901

4.8
29 Google reviews
Cage-freeStaff overnightOutdoor yardAccepts puppiesMedication adminGroomingClimate controlledOnline booking

Overview

The Tail Haven is a Bay Area dog boarding and daycare facility with two locations in San Rafael and Lafayette, CA. Owned and operated by Emily Ronnow, a fourth-generation Bay Area resident and experienced dog trainer, the facility offers cage-free boarding and daycare with a slow integration process for new dogs, daily photo updates, and all-day group play in custom-built indoor-outdoor campuses.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DPP (Distemper, Parvovirus & Parainfluenza), Rabies, Leptospirosis, Bordetella, Canine Influenza (recommended)

Policies & Details

Hours & Billing

Billing method:Per night

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — 20% off all boarding rates and packages for multiple dogs from same household
Senior dog accommodations
Owner operated

What Reviews Say

28 reviews analyzed

The Tail Haven Hotel & Day Lounge is highly regarded for its clean facility, 24-hour staffing, and the genuine affection staff show toward the dogs, including shy and high-needs breeds. Customers particularly value the daily photo updates and the fact that their dogs return home happy and exhausted. While there was one notable conflict regarding parking enforcement and a single report of a dog smelling like urine, the vast majority of feedback is overwhelmingly positive.

Safety
5.0
Value
5.0
Dog happiness
4.9
Cleanliness
4.8
Facility
4.8
Staff
4.7
Communication
4.5
Drop-off / pickup
4.0

People love

Daily Photo Updates(5)High Energy/Exercise(4)Care for Shy/Difficult Dogs(4)

Staff shoutouts

Mat(3 mentions)LiliStevenJuliaBrian

Worth noting

Aggressive staff interaction regarding parking

“We were immediately confronted with an aggressive male employee with tattoos all the way to his eyeballs... It was extremely unnerving and upsetting.”

Hygiene/Smell upon pickup

“when I picked him up he stank of dog urine so badly that I needed to take him immediately for a $17 bath.”

Parking availability

“I'm sorry we don't have more parking to contribute to the community, but if you were parked in one of the four private parking spots...”

Owner replies to 4% of reviewsprofessional tone6 repeat customers

Top Rated

4.8 stars from 29+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 29 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities8 of 14
Reviews29
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

Boarding

$84–$134/night

Daycare

$45–$58/day

Contact

Visit Website+1 415-964-4473Get directions to 629 Lindaro St, San Rafael, CA 94901

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